About the Company

At MoleMap, our purpose is simple: to give people their best chance against skin cancer, so that one day we can live in a world where skin cancer no longer takes lives.

For over two decades, MoleMap’s team of Melanographers and the Dermatologists we partner with have been leaders in the early detection and diagnosis of melanoma. Today, with the addition of our full treatment clinics, we are a premium skin health provider across Australasia.

Our unique system combines head-to-toe skin mapping by trained Melanographers, expert diagnosis by specialist Dermatologists, and timely clinical treatment by specialist GPs. This proven approach allows us to detect skin cancer earlier and provide the highest standard of care for our patients.

About the Role

We’re looking for passionate, empathetic people to join our Customer Care Team.

As a Customer Care Coordinator, you will play an important role in supporting patients throughout their MoleMap journey. You will manage a mix of inbound calls from patients, outbound calls to arrange follow-up appointments, and administrative tasks.

Our Customer Care Team plays a vital role in ensuring patients feel informed, supported, and confident at every stage of their experience with MoleMap. From the moment a patient books with us, you will ensure they have all the important information about what to expect.

After their MoleMap appointment, you will help coordinate communication between the patient, Melanographer, and Dermatologist, ensuring reports are delivered promptly, accurately, and with clear guidance on any next steps following a diagnosis.

This is an exciting time to join MoleMap as we continue to grow and introduce innovative ways to enhance the patient experience. You’ll work alongside a supportive and collaborative team who will help you learn, grow, and succeed in the role.

This is a permanent full-time position, working Monday to Friday from our Greenlane, Auckland office.

What you will bring

• Previous customer service experience, ideally in a contact centre environment

• Strong listening skills and the ability to empathise with customers

• Confidence to think on your feet and use initiative

• Excellent written and verbal communication skills

• High level of attention to detail

• Strong administration and organisational skills, with the ability to manage multiple tasks

• Good computer literacy, including Microsoft Office

• A positive attitude and genuine passion for customer service

• A collaborative mindset and the ability to be a great team player

About You

You’ll thrive in this role if you are:

• Warm, approachable, and articulate

• Reliable, with a strong work ethic

• Positive, open-minded, and growth-focused

• Comfortable learning new systems and processes quickly

Experience working in an in-house call centre will be highly regarded, and familiarity with 8x8 call centre software, Microsoft Teams, and Office 365 would be beneficial.

Why Work for MoleMap:

• Be part of a purpose-driven organisation making a real difference in the fight against skin cancer

• Join a supportive, collaborative team culture

• Work in a values-based organisation that genuinely cares about its people

We also offer a range of employee benefits, including Life Balance Leave, designed to help our team balance their work and personal lives without having to choose between the two.

We believe that supporting our people creates a healthier, happier workforce resultiing in better outcomes for our patients.